Kickoff of the program of “Service Quality Year” and establishment of the service quality indexing system.

Adoption of “lean management”;

Establishment of long-term service quality supervision mechanism based on the program of Service Quality Year;

Improvement of the Employees' Manual of the Headquarters and implementation of customer satisfaction surveys.

Rewards and subsidiaries for those who comply with the birth control policies;

Analysis on investigation results of the employees' satisfaction degree and adoption of improving measures;

Update of 2004 Edition of the Environmental Control System;

Adoption of electronic timing SIP cylinder oil lubricating system ;

Adoption of Intersleek700 antifouling paint;

Approval and audit of the updated environmental management system;

Participation in the Clean Cargo;

Adoption of the “vessel fairing cap ” to lower the oil consumption;

Establishment of the Risk Management Committee of the Company;

Formulation of the risk management plans;

Risk identification and assessment within the Company to certify the degree of risk and to formulate the controlling measures;

Establishment of a complete framework of the risk management system within the year;

Establishment of the Management Procedures for Business Openness;

Collection of reasonable suggestions from the employees

Organization of a traffic volunteers team in maintaining the on-the-spot safety of road traffic;

Enlargement of traffic volunteers team and participation in many voluntary activities

Conduct of the first CSI (Customer Satisfaction Index) investigation;

Evaluation on “Harmony and Honesty Degree” of related parties of the society;

Implementation of customer satisfaction investigation and related appraisals in a wider scope;

Implementation of the Global Compact Social Responsibility Management System

Completion of the Report on Sustainable Development of Global Compact Social Responsibilities, and approval of the audit on the sustainable development conducted by a third party certification institute; Combination of indexes in the sustainable development report with daily management processes of the company